Privacy Policy

At NEOGEN, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our educational services, including our website, live classes, and the Past Papers & Resource Hub.

1. Information We Collect

Personal information:

• Full name
• Phone number
• Email address
• Home address
• Date of birth
• Parent/guardian details (if applicable)

Academic information:

• School/college name
• Grade or academic level
• Subject preferences
• Test results and progress reports

Technical information:

• Device information
• Browser type
• IP address
• Login activity
• Attendance records

2. How We Use Your Information

We use your information to:

• Register and manage student accounts
• Provide live classes and recorded lessons
• Track academic performance and attendance
• Communicate important updates
• Process payments
• Improve our services and teaching quality
• Provide parent/guardian reports

3. Data Protection

NEOGEN takes reasonable security measures to protect student data from unauthorized access, misuse, data leaks, alteration or destruction. However, no online system is completely risk-free.

4. Sharing of Information

NEOGEN does not sell, rent, or trade personal data. We may only share information:

• With teachers for educational purposes
• With parents/guardians (for minors)
• If required by law or legal authorities

5. Recorded Classes

Some live classes may be recorded for revision and quality purposes. By attending classes, students agree that:

• Their participation may appear in recordings
• Recordings remain property of NEOGEN
• Recordings cannot be downloaded, shared, or redistributed without permission

6. Cookies & Website Data

Our website may use cookies to improve user experience, remember login sessions, and analyze website performance. Users may disable cookies through browser settings.

7. Student Rights

Students and parents may request to:

• Access their stored information
• Correct inaccurate information
• Delete data (where applicable)

Requests can be made through official NEOGEN support.

8. Data Retention

NEOGEN may retain student records for academic history, legal compliance, and performance tracking even after course completion.

9. Third-Party Services

NEOGEN may use third-party tools (such as Zoom, Google Drive, YouTube, payment gateways, etc.). These services have their own privacy policies, and NEOGEN is not responsible for their practices.

10. Past Papers & Resource Hub

Browsing or downloading material from the Past Papers & Resource Hub does not require you to submit personal information beyond what your account already provides. We may log which subjects and papers you view in order to recommend relevant content and to improve the hub — this activity data is tied to your account, not shared with third parties, and is never sold.

11. Children's Privacy

Many NEOGEN students are minors. Where a student is under 18, we require parent or guardian consent at enrollment, and progress reports may be shared directly with parents/guardians. We do not knowingly collect more personal information from a minor than is necessary to provide our educational services. Parents or guardians who believe we hold excess information about a child may contact us using the details below to request its review or removal.

12. Policy Updates

NEOGEN may update this Privacy Policy at any time. Continued use of our services means acceptance of updated terms.

13. Contact Us

For privacy-related concerns, contact:

• NEOGEN Support
• Email: neogensuccess@gmail.com
• Phone: +92 315 8034047
• Address: 3rd Floor, B-64, Block L, North Nazimabad Town, Karachi, 75500, Pakistan